Privacy Policy | Brasas Meat

Last Updated: December 19, 2024

Brasas Meat Company ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our SMS/text messaging program.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, and mailing address when you voluntarily provide it to us.
Mobile Phone Number: When you opt-in to receive SMS/text messages from us, we collect and store your mobile phone number.
Transaction Information: Details about purchases or orders you make with us.
Communication Records: Records of your communications with us, including text message history for customer service purposes.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send you order confirmations, delivery updates, and important service notifications
Respond to your inquiries and provide customer support
Send promotional messages and special offers (only if you have opted in)
Improve our products and services
Comply with legal obligations

3. SMS/Text Messaging Program

By opting in to our SMS/text messaging program, you consent to receive text messages from Brasas Meat Company at the mobile number you provided. Message types may include:

Order confirmations and delivery updates
Appointment reminders
Customer service communications
Promotional offers and discounts (if you opted in for marketing messages)

Message frequency varies based on your account activity and preferences. Standard message and data rates may apply.

Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further texts will be sent unless you opt back in.

Help: For help, reply HELP to any message or contact us using the information provided below.

4. No Sharing of Mobile Information

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS/text messaging program to any third party.

Your mobile phone number and any information collected as part of our SMS program will NOT be shared with third parties or affiliates for marketing or promotional purposes. We may only share your information with:

Service Providers: Third-party companies that help us deliver text messages (such as our SMS platform provider), who are contractually obligated to protect your information and use it only for the services they provide to us.
Legal Requirements: When required by law, court order, or governmental authority.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you opt out of our SMS program, we will remove your number from our active messaging list.

7. Your Rights

You may have certain rights regarding your personal information, including:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your information
The right to opt out of marketing communications

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact Us

If you have any questions about this Privacy Policy, our SMS program, or wish to exercise your privacy rights, please contact us:

Email: brasasmeat@gmail.com
Phone: (559) 540-4273